# OneTwoAgent

> OneTwoAgent is AI-first customer support for SaaS and software teams. It answers from your docs, recognizes signed-in customers, reads authorized account data from your backend and hands off to your team when it should. It answers in the customer’s language, by chat or Voice in your widget and on WhatsApp, Instagram and Telegram, and any teammate can take over from one shared inbox. Plans are flat monthly prices with unlimited teammates — no per-seat and no per-outcome fees.

## Key facts
- Category: AI customer support for SaaS and software teams.
- Languages: chat answers each customer in the language they write in, any language. In Voice, speech is detected automatically and Voice answers out loud in 40+ languages; where spoken output isn't supported, the conversation continues in text. The 10 dashboard languages are only the team's interface.
- Product knowledge: Help Center (including import of a public Intercom Help Center, up to 300 pages per run), websites, Google Drive Docs, Sheets and Slides (edits reach the agent in seconds), uploaded PDF, DOC, DOCX, TXT, CSV and XLSX files, and notes. Website knowledge is refreshed automatically.
- Signed-in customers: your server vouches for the signed-in customer and exchanges them for a short-lived OneTwoAgent identity token that carries a small signed account snapshot of the facts you choose (subscription, access, usage, jobs, integrations). For current checks, OneTwoAgent makes scoped fresh lookups to one read-only endpoint in your backend, including up to 8 custom support views you define (read-only lists such as projects or orders, up to 6 records each). Your backend stays in control; there is no direct database access. This is production functionality and works in the website widget.
- Setup for SaaS apps: run `npx -y @onetwoagent/cli@latest init --browser`, then tell your coding agent "Integrate OneTwoAgent fully into this app and deploy it. Use the installed OneTwoAgent skill and finish by verifying production".
- Customer attachments in chat (separate from Knowledge uploads): in the widget customers can attach images, PDF, DOC, DOCX and TXT files up to 8 MB (owners can turn uploads off) and paste links; on messaging channels they can also send voice messages. Images are read with vision, PDF and Word documents are parsed including tables, voice messages are transcribed, and links are read as conversation context, not as business truth.
- Channels: website widget (chat and Voice), WhatsApp, Instagram and Telegram. The AI answers on every channel and all conversations land in one shared inbox.
- Team takeover: any teammate can take, assign or unassign a conversation (conflict-safe, live for the whole team) and reply directly. The AI stays silent while a person holds the conversation and answers again after Resume AI; the widget shows "{name} joined the conversation".
- Handoff: when evidence or authority is missing, the agent stops instead of guessing, sends no scripted "a human will reply" message, and marks the conversation for the team.
- Widget customization without CSS: light or dark theme, colors, 45 Google Fonts set per element, bubble shapes, launcher icon, text and animation, a Home screen with up to 3 links and animated backgrounds, Chat and Talk (Voice) surfaces, allowed domains and page rules.
- Pricing (USD): Starter $19/month (100 AI conversations, 50 Voice minutes); Core $49/month (500 AI conversations, 200 Voice minutes); Growth $99/month (1,500 AI conversations, 500 Voice minutes); Scale $249/month (5,000 AI conversations, 1,500 Voice minutes). Unlimited teammates on every plan. One AI conversation covers up to 10 AI replies.
- Free trial: 14 days with 50 AI conversations, no card required (Voice starts with a paid plan).

## Main pages
- https://onetwoagent.com/ : What OneTwoAgent is and how it works.
- https://onetwoagent.com/ai-customer-support-for-saas : AI customer support for SaaS: product knowledge, the signed-in customer, authorized account context, scoped fresh backend lookups, human handoff and Voice, on flat monthly plans.
- https://onetwoagent.com/ai-support-with-account-data : Account-aware AI customer support: product knowledge plus the signed-in customer, authorized account context and scoped fresh backend lookups.
- https://onetwoagent.com/ai-website-chat-widget : The AI customer support widget for SaaS: answers from product knowledge, recognizes the signed-in customer, reads authorized account data with scoped fresh lookups, hands off to the team in one inbox, and includes Voice.
- https://onetwoagent.com/ai-customer-support-demo : Video walkthrough of OneTwoAgent integrated directly into aderic.io, a live SaaS: training on the website, one-prompt setup with a coding agent, product knowledge, the signed-in user’s account data, Voice, the shared inbox and team handoff, with the full transcript.
- https://onetwoagent.com/ai-customer-support-for-nextjs : AI customer support for a Next.js app (App Router or Pages Router): product knowledge, the signed-in user from the app’s existing session, read-only account data and fresh checks, team takeover; integrated by the OneTwoAgent CLI and your coding agent with @onetwoagent/integration, and verified in production with doctor.
- https://onetwoagent.com/pricing : Plans, AI conversations, Voice minutes and unlimited teammates.
- https://onetwoagent.com/migrate-from-intercom : Migrating from Intercom: import your public Intercom Help Center, test beside Intercom, what moves and what does not.
- https://onetwoagent.com/tools/intercom-cost-calculator : Intercom + Fin cost calculator: seats and Fin outcomes vs a OneTwoAgent plan, with formulas and sources (competitor prices verified 2026-10-08).
- https://onetwoagent.com/onetwoagent-vs-intercom : OneTwoAgent vs Intercom and Fin: product and pricing comparison (competitor prices verified 2026-10-08).
- https://onetwoagent.com/fin-ai-alternative : A Fin AI Agent alternative for SaaS: AI support without per-outcome pricing (competitor prices verified 2026-10-02).
- https://onetwoagent.com/ai-support-without-per-resolution-pricing : AI customer support without per-resolution pricing: billing units compared (outcome, resolution, seat, AI conversation) with sources, and OneTwoAgent flat monthly plans (competitor prices verified 2026-10-03).
- https://onetwoagent.com/ai-customer-support-pricing-for-saas : How to budget for AI customer support as a SaaS company, published by OneTwoAgent: five billing models (per teammate, per AI outcome, per resolution, per message credit, AI conversation allowance), how ten conversations read on each meter, the budget drivers, a hypothetical 12-month budget priced from official list prices, and OneTwoAgent plans (competitor prices verified 2026-10-10).
- https://onetwoagent.com/help-scout-alternative : A Help Scout alternative for AI-first SaaS support: product knowledge, signed-in customer context, scoped fresh backend lookups and team takeover, with Help Scout facts sourced and dated (competitor prices verified 2026-10-03).
- https://onetwoagent.com/crisp-alternative : A Crisp alternative for SaaS support: unlimited teammates on every plan, AI conversations per plan, signed-in account context and coding-agent setup, with Crisp facts sourced and dated (competitor prices verified 2026-10-04).
- https://onetwoagent.com/chatbase-alternative : A Chatbase alternative for SaaS support: unlimited teammates and team takeover on every plan, AI conversations instead of message credits, signed-in account context and coding-agent setup, with Chatbase facts sourced and dated (competitor prices verified 2026-10-04).
- https://onetwoagent.com/wonderchat-alternative : A Wonderchat alternative for SaaS support, published by OneTwoAgent: Wonderchat Basic against OneTwoAgent plans (price, team seats, message credits vs AI conversations), human handoff on both, signed-in account data and read-only lookups vs API tools, and how to test side by side, with Wonderchat facts sourced and dated (competitor prices verified 2026-10-08).
- https://onetwoagent.com/onetwoagent-vs-zendesk : OneTwoAgent vs Zendesk for SaaS support: AI that reads the signed-in customer’s account, team takeover, Voice and unlimited teammates on every plan, with Zendesk per-agent prices and automated-resolution allowances sourced and dated (competitor prices verified 2026-10-05).
- https://onetwoagent.com/onetwoagent-vs-freshchat : OneTwoAgent vs Freshchat for SaaS support: verified signed-in customers and account data on every plan, one-prompt setup by your coding agent, unlimited teammates and Voice, with Freshchat per-agent prices, Freddy session pricing and the Enterprise JWT plan sourced and dated (competitor prices verified 2026-10-05).
- https://onetwoagent.com/onetwoagent-vs-hubspot-chat : OneTwoAgent vs HubSpot (Service Hub + Customer Agent) for SaaS support: a support layer inside your product with signed-in customers, read-only account data your backend authorizes, coding-agent install, Voice and unlimited teammates, next to HubSpot’s CRM-centred service suite, with standard USD seat prices, Customer Agent credits and Limited Release pricing sourced and dated (competitor prices verified 2026-10-06).
- https://onetwoagent.com/onetwoagent-vs-tidio : OneTwoAgent vs Tidio for SaaS support: answers from the signed-in customer’s account through a read-only contract your backend controls, setup by your coding agent, unlimited teammates and Voice, with Tidio’s separate human, Lyro and Flows packages, 10 included seats and its e-commerce and help-desk strengths sourced and dated (competitor prices verified 2026-10-05).
- https://onetwoagent.com/cheaper-intercom-alternatives-for-saas : Cheaper Intercom alternatives for SaaS, published by OneTwoAgent: which line of an Intercom bill (seats or Fin outcomes) OneTwoAgent, Help Scout, Crisp, Chatbase and Zendesk change, three hypothetical scenarios priced from list prices, the six billing units kept apart, what each replacement gives up and how to test a switch (competitor prices verified 2026-10-08).
- https://onetwoagent.com/intercom-fin-pricing-and-features : Intercom Fin pricing and features explained, published by OneTwoAgent: Full seats vs Fin outcomes, what counts as a billable outcome (and which handoffs are free), plan requirements for each Fin feature, add-ons and usage charges, and two itemized example bills from official list prices (competitor prices verified 2026-10-10).
- https://onetwoagent.com/best-ai-customer-support-for-saas : Buyer’s guide published by the OneTwoAgent team: OneTwoAgent, Intercom + Fin, Help Scout, Crisp, Chatbase and Zendesk compared on knowledge sources, account-specific answers, human handoff and billing units, with official sources and a checklist to test on your own SaaS (competitor prices verified 2026-10-08).

## Guides
- https://onetwoagent.com/how-to-automate-customer-support : How to automate customer support in a SaaS product, published by OneTwoAgent: what to automate first, which questions need the signed-in customer’s account data, when a person steps in and what they see, setup through onboarding and Install & Connect, a test script for your own app, and what happens outside working hours.
- https://onetwoagent.com/best-ai-customer-support-under-100 : Buyer’s guide published by the OneTwoAgent team for a three-person SaaS team with a $100-a-month cap, billed monthly: for OneTwoAgent, Chatling, Crisp, Chatbase, SiteGPT, Wonderchat and DocsBot, the cheapest plan next to the plan whose official pages confirm the seats, Knowledge and an included team inbox, and whether it covers the volume by a fixed allowance, a stated assumption, the vendor’s estimate or not at all, with conditional cheaper paths and official sources.

## Research
- https://onetwoagent.com/ai-customer-support-benchmark-2026 : Ten SaaS support questions: what OneTwoAgent, Fin and Help Scout answered. Company-run research with a single AI-assisted review: ten questions, one fictional Knowledge base, all 30 answers verbatim, method and limitations, no score or winner.

## Documentation
- https://docs.onetwoagent.com/docs : Documentation home.
- https://docs.onetwoagent.com/docs/widget : Install and brand the widget; chat, Voice, files and languages.
- https://docs.onetwoagent.com/docs/widget-customization : Theme, colors, fonts, launcher, Home screen, Voice and page rules.
- https://docs.onetwoagent.com/docs/widget/logged-in-users : CLI + coding agent setup, live account data, support views and the manual integration architecture.
- https://docs.onetwoagent.com/docs/knowledge : Help Center, website, Google Drive, files and notes, kept in sync.
- https://docs.onetwoagent.com/docs/conversations-modes : Shared inbox, team takeover, assignment and handoff.
- https://docs.onetwoagent.com/docs/voice-media : Voice in the widget, voice notes, screenshots, files and links.
- https://docs.onetwoagent.com/docs/whatsapp-business : Connection flow, AI replies, shared inbox and the 24h window.
- https://docs.onetwoagent.com/docs/instagram : Connect the account; the AI answers DMs in your inbox.
- https://docs.onetwoagent.com/docs/telegram : BotFather setup, AI replies and the shared inbox.
- https://docs.onetwoagent.com/docs/auto-sales : How Auto mode works and how to enable it. (optional Sales & booking module)
- https://docs.onetwoagent.com/docs/catalog : Add products/services and keep data clean. (optional Sales & booking module)
- https://docs.onetwoagent.com/docs/conversions : Choose the final outcome your agent should drive. (optional Sales & booking module)
- https://docs.onetwoagent.com/docs/google-calendar : Booking calendar connection and checks. (optional Sales & booking module)
- https://docs.onetwoagent.com/docs/zoom : Connect Zoom for booking-based video meetings. (optional Sales & booking module)
- https://docs.onetwoagent.com/docs/staff : Assign bookings and meetings to real team members. (optional Sales & booking module)
- https://docs.onetwoagent.com/docs/locations : Add offices, branches and in-person meeting places. (optional Sales & booking module)
- https://docs.onetwoagent.com/docs/resources : Use tables, rooms, courts and other bookable assets. (optional Sales & booking module)
- https://docs.onetwoagent.com/docs/staff-portal : Invite staff and manage their schedule-only access. (optional Sales & booking module)
- Pages marked "optional Sales & booking module" cover features outside the default AI support setup, kept for workspaces that use them.

## Company
- https://onetwoagent.com/support : Help and contact.
- https://onetwoagent.com/contact-sales : Talk to the team.
- https://onetwoagent.com/team : The core team behind OneTwoAgent: product and interfaces, growth, backend and automation, customer care.
- https://onetwoagent.com/ai-transparency : How OneTwoAgent uses AI.
- https://onetwoagent.com/privacy : Privacy policy.
- https://onetwoagent.com/terms : Terms of service.

Support: support@onetwoagent.com