AI Transparency
OneTwoAgent uses OpenAI / ChatGPT technologies as part of its AI features. We believe businesses and their customers should understand when AI is being used and how it supports the product experience.
How AI is used in OneTwoAgent
OneTwoAgent uses AI to help businesses automate conversations across website chat, WhatsApp, Instagram and Telegram. Depending on the workspace setup, AI can help answer customer questions, qualify leads, guide buyers to the right next step, support booking and meeting workflows and assist with follow-up or human handoff.
What AI helps our customers do
AI in OneTwoAgent is designed to support real business workflows, not just generate generic replies. It can help businesses respond faster, keep conversations moving, reduce manual work and create a cleaner path from chat to booking, meetings, support or sales handoff.
Human control still matters
OneTwoAgent is built to support businesses, not replace their judgment. When a conversation needs human review or the AI does not have enough information, the platform can support handoff so a team member can step in directly.
Knowledge and business context
OneTwoAgent can use business knowledge provided by the workspace owner, including website content, Google Docs, files and catalog data, to generate more relevant responses and support the configured workflow.
AI services
OneTwoAgent uses OpenAI / ChatGPT technologies in its AI stack. We may use current production ChatGPT-powered models available in our platform environment to support user-facing features inside the product.
More information
For more information about how OneTwoAgent handles data and connected services, please review our Privacy Policy and Terms.
Need help?
Questions about AI Transparency?
If you have questions about how AI is used in OneTwoAgent, contact our team and we'll help.
support@onetwoagent.com