AI Transparency
Last updated: March 26, 2026
OneTwoAgent uses AI features and may rely on third-party AI model providers, including OpenAI, to support parts of the product. We believe businesses and their customers should understand when AI is being used and how it supports the product experience.
How AI is used in OneTwoAgent
OneTwoAgent uses AI to help businesses automate conversations across website chat, WhatsApp, Instagram and Telegram. Depending on the workspace setup, AI can help answer customer questions, qualify leads, guide buyers to the right next step, support booking and meeting workflows and assist with follow-up or human handoff.
What AI helps our customers do
AI in OneTwoAgent is designed to support real business workflows, not just generate generic replies. It can help businesses respond faster, keep conversations moving, reduce manual work and create a cleaner path from chat to booking, meetings, support or sales handoff.
Human control still matters
OneTwoAgent is built to support businesses, not replace their judgment. When a conversation needs human review or the AI does not have enough information, the platform can support handoff so a team member can step in directly.
Knowledge and business context
OneTwoAgent can use business knowledge provided by the workspace owner, including website content, Google Docs, files and catalog data, to generate more relevant responses and support the configured workflow.
AI model providers
OneTwoAgent may use third-party AI model providers, including OpenAI, to support specific user-facing features inside the product. The providers or models used for those features may change over time as the product evolves.
More information
For more information about how OneTwoAgent handles data and connected services, please review our Privacy Policy and Terms.
Need help?
Questions about AI Transparency?
If you have questions about how AI is used in OneTwoAgent, contact our team and we'll help.
support@onetwoagent.com