A Tidio alternative for support inside your SaaS
OneTwoAgent vs Tidio
Tidio runs chat, email and social support, with strong e-commerce tools. OneTwoAgent answers inside your SaaS, from the signed-in customer’s account.
14-day free trial · 50 AI conversations · no card
Account-aware support, set up
Start
Connect the CLI, then give your coding agent one task
OneTwoAgent: You
Signed-in customer
Maps your existing sign-in, logout and workspace switching
OneTwoAgent: Coding agent
Account context
Builds read-only account views; an owner or admin approves the scope
OneTwoAgent: Coding agent · you approve
Check
Deploys with your usual tooling, then doctor checks production
OneTwoAgent: Coding agent
Verified on production
Tidio stages come from its documentation; who does each one is our reading of it. Not a timed comparison.
Why would a SaaS team choose OneTwoAgent instead of Tidio?
Because SaaS questions are about the customer’s own account. OneTwoAgent answers from your docs and from account data your backend authorizes, your coding agent sets it up, and every plan — $19, $49, $99 or $249 a month — includes unlimited teammates and Voice.
Account answers by contract
A signed account snapshot and read-only lookups your backend authorizes, with your session check on every read.
One prompt to integrate
Your coding agent connects the widget, your sign-in and account data, then checks production. Our own integrations take about 10 minutes.
One meter for AI
AI conversations are included in the plan, up to 10 AI replies each.
The whole team, never counted
Unlimited teammates on every plan, so anyone can take over a conversation.
One prompt. Our own integrations take about 10 minutes.
Paste one prompt into the coding agent you already use. It connects the widget, your sign-in and a read-only account endpoint, deploys, and finishes by checking production.
Our own integrations take about 10 minutes. That is our experience — not a guarantee for every codebase, and not a measured comparison with Tidio.
Integrate OneTwoAgent fully into this app and deploy it. Use the installed OneTwoAgent skill and finish by verifying production
- Reads the OneTwoAgent skill
- Adds the widget
- Connects your existing sign-in
- Builds a read-only account endpoint
- Deploys
$ npx -y @onetwoagent/cli@latest doctor --json
Verified on production
Paste into Claude Code, Codex, Cursor or any coding agent with a terminal
Run `npx -y @onetwoagent/cli@latest init --browser`, then: Integrate OneTwoAgent fully into this app and deploy it. Use the installed OneTwoAgent skill and finish by verifying production.
Both can use customer data. The difference is the contract.
Tidio gives Lyro the Contact Properties you choose and lets it call your APIs through Actions you build. OneTwoAgent gets a fixed, read-only contract your backend controls.
Signed in as Alex
Why did my import fail?
Alex, import imp_8421 failed — some dates aren’t in a supported format. Export them as YYYY-MM-DD and run it again. You have 8 of 50 imports left on Pro.
Read from the customer’s account
OneTwoAgent
Your server vouches
Short-lived identity token · 15 min
Signed account snapshot
Expires within 5 minutes
Fresh read-only lookups
subscription, access, usage, jobs, integrations + up to 8 support views
You approve the scope
Session check on every read; your backend decides
Lyro Actions can also write to your systems. OneTwoAgent’s account context is read-only by design.
Three meters on Tidio. One plan on OneTwoAgent.
Tidio counts human conversations, Lyro AI conversations and Flows visitors separately, each with its own package. OneTwoAgent puts AI conversations, Voice and the whole team in one plan.
Tidio Starter
$24.17a month, billed annually
- Human conversationsa month
- 100Conversations a teammate replies to · from 250 on Growth
- Lyro AI conversationsone-off
- 50Included once on Starter. Monthly Lyro is an add-on from $32.50 a month (billed annually) for 50 Lyro conversations a month
- Flows visitorsadd-on
- 2,000Visitors reached by automations, from $24.17 a month (billed annually)
- Seatsincluded
- 10On Free, Starter and Growth
On new projects with standard monthly paid plans, a package can move up a tier automatically at 95% of its quota. It is on by default and can be switched off.
OneTwoAgent Starter
$19a month
- AI conversations
- 100a month, up to 10 AI replies each
- Voice minutes
- 50a month, in the widget
- Teammates
- Unlimitedon every plan
The units differ. A Lyro conversation starts with Lyro’s first reply and closes after 15 minutes without activity; a OneTwoAgent AI conversation covers up to 10 AI replies. Compare at your own volume.
Tidio prices in USD as shown on its pricing page, billed annually, checked Oct 5, 2026. Plus starts at $300 a month plus usage; Premium is quoted.
- Alex RiveraGetting this since this morning
- Sam K.Can I export reports to PDF?
- nora.studioIs there a yearly plan?
- TomThanks, that fixed it
Everyone on the team can take over.
Every conversation — widget, WhatsApp, Instagram and Telegram — lands in one inbox. Any teammate can claim it and reply; the customer sees who joined.
Tidio includes 10 seats on Free, Starter and Growth, with custom seats on Plus and Premium.
Customers can talk to the agent.
Customers talk to the AI agent in your widget, with the same knowledge and account context. 50 / 200 / 500 / 1,500 Voice minutes a month on paid plans.
Tidio documents video and voice calls that your agents start from the website widget.
Choose by where your support happens.
OneTwoAgent is built for
- Support inside your SaaS product
- Answers from the signed-in customer’s account
- Setup by the coding agent you already use
- A whole team, never counted
- One plan with AI conversations and Voice
Tidio is the better fit when you need
- Shopify or WooCommerce product sync and recommendations
- Email tickets next to chat, Messenger, Instagram and WhatsApp
- Video and voice calls your agents start
- AI Actions that also write to your systems
- A free plan for a small team (10 seats)
- Knowledge imported from Intercom, Gorgias or Zendesk
There is no Tidio history import in OneTwoAgent. Add your help center or website as knowledge and run both on one real in-app question first.
OneTwoAgent and Tidio, side by side
- Pricing
- TidioFree; Starter $24.17; Growth from $49.17 — a month, billed annually. Plus from $300 plus usage; Premium quoted.
- OneTwoAgent$19, $49, $99 or $249 a month, whatever the team size.
- AI usage
- TidioLyro add-on from $32.50 a month (billed annually) for 50 Lyro conversations a month. Starter includes 50 one-off Lyro conversations.
- OneTwoAgent100 / 500 / 1,500 / 5,000 AI conversations a month included, up to 10 AI replies each.
- Teammates
- Tidio10 seats on Free, Starter and Growth; custom on Plus and Premium.
- OneTwoAgentUnlimited on every plan; any teammate can take over.
- Customer identity
- TidioVisitor identification with tidioIdentify in the Widget SDK.
- OneTwoAgentSigned-in customers your server vouches for with a short-lived token.
- Account data
- TidioSelected Contact Properties, plus Lyro Actions that call your APIs to read and write.
- OneTwoAgentA signed account snapshot and read-only lookups — subscription, access, usage, jobs, integrations plus up to 8 support views — with your session check on every read.
- Setup
- TidioPlugin or snippet for the widget; identity, Contact Properties and Actions configured separately.
- OneTwoAgentOne prompt: your coding agent connects the app and checks production with doctor. Our own integrations take about 10 minutes.
- Channels
- TidioWebsite widget, Messenger, Instagram, WhatsApp and email tickets (Lyro answers the first email).
- OneTwoAgentWebsite widget, WhatsApp, Instagram and Telegram in one inbox; account context in the widget.
- Languages
- TidioLyro replies in the customer’s language; 48 languages listed.
- OneTwoAgentAnswers in the customer’s language.
- Calls and Voice
- TidioVideo and voice calls started by your agents in the website widget.
- OneTwoAgentCustomers talk to the AI agent in the widget; 50 / 200 / 500 / 1,500 minutes a month on paid plans.
- Knowledge
- TidioWebsite, Q&A, CSV and PDF files, product sync, and imports from Intercom, Gorgias and Zendesk.
- OneTwoAgentYour Help Center (including Intercom import), website, Google Drive files, uploaded files and notes.
Tidio facts from its official pricing page, help center and developer docs, checked Oct 5, 2026. Prices in USD. Tidio pricing · The Lyro AI agent limit (Tidio help) · Widget visitor identification (Tidio developers) · Lyro Actions (Tidio help) · Live video calls (Tidio help) · Import knowledge into Lyro (Tidio help)
Questions
Is OneTwoAgent a good Tidio alternative for SaaS?
Yes, when your support happens inside a SaaS product and answers depend on who the customer is and what is in their account. OneTwoAgent answers from your docs, recognizes the signed-in customer through your server, reads account data your backend authorizes, lets any teammate take over, and includes unlimited teammates and Voice on every plan ($19, $49, $99 or $249 a month). If you sell on Shopify or WooCommerce or need email tickets and agent video calls, Tidio covers those well.
How does pricing compare with Tidio?
Tidio has a free plan, Starter at $24.17 and Growth from $49.17 a month (billed annually), Plus from $300 plus usage and a quoted Premium. Human conversations, Lyro AI conversations and Flows visitors are separate packages; the Lyro add-on starts from $32.50 a month (billed annually) for 50 Lyro conversations a month. OneTwoAgent plans are $19, $49, $99 or $249 a month with 100 / 500 / 1,500 / 5,000 AI conversations, Voice minutes and unlimited teammates.
Does Tidio Starter include Lyro AI conversations every month?
No. Starter includes 50 Lyro conversations once. A monthly Lyro allowance is a separate add-on, from $32.50 a month (billed annually) for 50 Lyro conversations a month.
Can Tidio’s Lyro use customer data?
Yes. Lyro can use Contact Properties you select for each customer, and Lyro Actions call external APIs — with authentication headers — to read or update data. tidioIdentify passes the visitor’s identity from your site. In OneTwoAgent the account context is a fixed, read-only contract: your server vouches for the signed-in customer, OneTwoAgent receives a signed snapshot that expires within 5 minutes, and lookups — subscription, access, usage, jobs, integrations plus up to 8 support views — recheck the session each time.
Are Lyro conversations the same as AI conversations?
No. A Lyro conversation is counted from Lyro’s first reply in a thread and closes after 15 minutes without activity. A OneTwoAgent AI conversation covers up to 10 AI replies and is included in the plan. The units differ, so compare at your own volume.
How long does the integration take?
Our own integrations take about 10 minutes; yours depends on your codebase, and it is not a guarantee or a measured comparison with Tidio. Run `npx -y @onetwoagent/cli@latest init --browser` (you approve it in the browser), then give your coding agent one task. It adds the widget, connects your existing sign-in, builds a read-only account endpoint, deploys and runs OneTwoAgent doctor against production.
Does Tidio have voice or calls?
Tidio documents video and voice calls that your agents start from the website widget. OneTwoAgent Voice lets customers talk to the AI agent in your widget, with 50 / 200 / 500 / 1,500 minutes a month on paid plans.
Can I import my Tidio data?
There is no Tidio history import in OneTwoAgent. Add your help center or website as knowledge, connect your app, and run OneTwoAgent beside Tidio on a real in-app question.
See OneTwoAgent answer your customers.
Add your website and watch it answer from your docs. Connect signed-in customers when you’re ready. 14-day free trial with 50 AI conversations, no card required.