OneTwoAgent
Try it on your SaaS

AI customer support without per-resolution pricing

Your support automation shouldn’t get more expensive every time it works.

OneTwoAgent is AI-first customer support for SaaS teams. It answers from your docs, recognizes the signed-in customer and reads authorized account data from your backend — on flat monthly plans from $19, with unlimited teammates and no per-seat or per-outcome fees.

See the plans

14-day free trial · 50 AI conversations · no card

BILLABLE OUTCOME

Per outcome · Fin AI Agent · $0.99 each

  1. #0404CSV import failed$0.99
  2. #0405Reset password$0.99
  3. #0406Reconnect Stripe$0.99
  4. #0407Plan limits$0.99
  5. #0408Invite a teammate$0.99
  6. #0409Export reports$0.99
  7. #0410Billing date$0.99
  8. #0411SSO login$0.99
  9. #0412API rate limit$0.99
Running total$407.88

Each billable outcome adds a line.

OneTwoAgent · Growth

$99/ month

1,500 AI conversations

500 Voice minutes

Teammates
Unlimited
Per-resolution fees
$0
Per-seat fees
$0

No per-resolution fee is added when the AI gets it right.

Illustration. A Fin outcome and a OneTwoAgent AI conversation are different billing units — how each is counted is below.

The short answer

OneTwoAgent doesn’t charge per resolution, per outcome or per seat. You choose a monthly plan — $19, $49, $99 or $249 — that includes a set number of AI conversations and Voice minutes, and your whole team joins at no extra cost.

An AI conversation covers up to 10 AI replies in one customer conversation, whether it ends resolved, handed to your team or neither. Account lookups to your backend don’t add a charge.

What you’re actually billed for

Four billing models, one customer conversation. They count different things — so read the unit before you read the price.

  • What happened to my latest import?

  • Your latest CSV import failed — some dates aren’t in a supported format. Export them as YYYY-MM-DD and run the import again.

  • That fixed it, thanks.

One conversation. Each billing model counts it differently.

Per outcome

Fin AI Agent

$0.99 per outcome

A resolution, procedure handoff, disqualification or self-serve routing — at most one outcome per conversation. With your current helpdesk: a $49/month base plan includes 50 outcomes.

Fin pricing

Per resolution

Help Scout AI Answers

$0.75 per resolution

Charged when AI Answers responded and the customer didn’t ask for more help afterwards — once per session.

AI resolutions pricing (Help Scout Docs)

Per seat

Intercom helpdesk · Help Scout

$29 / $25 per teammate

Each teammate, every month: Intercom Essential (annual billing; $39 monthly) and Help Scout Standard (annual; $30 monthly), on top of AI usage.

Intercom pricing

Workspace + AI credits

Crisp

$45 per workspace

Mini includes 4 seats and $5 of AI credits; Essentials $95 with 10 seats and $25 of credits (monthly billing).

Crisp pricing

AI conversation allowance

OneTwoAgent

from $19/month

One AI conversation from your plan’s monthly allowance — up to 10 AI replies — whatever the result. Teammates are unlimited and their replies don’t use AI conversations.

These units are not interchangeable. An outcome, a resolution, an AI credit and an AI conversation each measure something different, so no price on this page is a per-unit equivalent of another. Compare on a sample of your own conversations.

Competitor prices from official pages: Fin and Intercom checked Oct 2, 2026; Help Scout and Crisp checked Oct 3, 2026. Annual or monthly billing as labelled.

More billable resolutions. A bigger bill.

At the same conversation volume, cost rises as a larger share of conversations becomes billable resolutions. Move the share: the per-resolution bills follow it. The OneTwoAgent plan follows the number of AI conversations.

AI-handled conversations / month
$0$500$1,00010%30%50%70%90%FinHelp ScoutOneTwoAgent Growth
Fin on your current helpdesk
$593.50/ month600 outcomes
Help Scout AI Answers (seats extra)
$450/ month600 resolutions
OneTwoAgent plan · Growth
$99/ month1,000 AI conversations

A flat price. Not a stripped-down agent.

It knows your product. It knows who is asking. And when the answer depends on right now, it checks.

Why did my import fail?

Alex Rivera · signed in

  1. Product knowledge

    Help Center · Imports · “Fix date formats in CSV imports”

    Help Center, docs, website, Google Drive and files.

  2. Signed-in customer

    Alex · ws_ridgeline

    Your server vouches for who is asking. Identity tokens last 15 minutes.

  3. Authorized account context

    plan Pro · imports 42/50

    A small account snapshot your backend authorizes, signed by OneTwoAgent, at most 5 minutes old.

  4. Scoped fresh lookup

    jobs → imp_8421 · failed · INVALID_DATE_FORMAT

    One read-only endpoint in your backend: subscription, access, usage, jobs, integrations, plus up to 8 support views you define. Your backend stays in control.

  5. Answer

    Your latest CSV import failed — some dates aren’t in a supported format. Export them as YYYY-MM-DD and run the import again.

How account-aware support works

I tried that twice. It still fails.

When it shouldn’t answer alone, your team takes over.

The agent stops instead of guessing and passes the conversation to your team. Any teammate can take over or assign it; the AI stays silent until someone clicks Resume AI. The customer sees Maya join.

The OneTwoAgent widget after a handoff: “Passed to the team”, then “Maya joined the conversation” and her reply
The real widget, demo workspace.
Conversations and team takeover

How much engineering is it? Hand it to your coding agent.

Install & Connect gives your coding agent the job. It uses the installed OneTwoAgent skill to add the widget, signed-in identity and account data to your app, deploys, and finishes by verifying production.

Install & Connect

Channels → Widget → Install & Connect

  1. Widget
  2. Signed-in
  3. Account data
  4. Verified

Run `npx -y @onetwoagent/cli@latest init --browser`, then: Integrate OneTwoAgent fully into this app and deploy it. Use the installed OneTwoAgent skill and finish by verifying production.

What init --browser prints (abridged)

✓ Connected OneTwoAgent
✓ ONETWOAGENT_WIDGET_IDENTITY_SECRET written to .env.local (value not shown)
✓ .onetwoagent.json written (no secrets)
✓ OneTwoAgent skill installed

Next, tell your coding agent:
  Integrate OneTwoAgent fully into this app and deploy it. Use the installed OneTwoAgent skill and finish by verifying production
  1. 1

    Connect the project

    One command in your app’s folder. You approve it in the browser; the identity secret is written to your server env and the OneTwoAgent skill is installed for your coding agent.

    $ npx -y @onetwoagent/cli@latest init --browser
  2. 2

    Paste the prompt into your coding agent

    Claude Code, Codex, Cursor or another agent follows the skill: it inspects your app, wires the widget to your existing login and builds one read-only account endpoint.

  3. 3

    Verified in production

    The agent finishes with OneTwoAgent doctor. Install & Connect turns Verified only on production evidence: a live widget, a signed-in conversation and a successful account read.

    $ npx -y @onetwoagent/cli@latest doctor --json
Signed-in customers and account data docs

The same agent, out loud — in your customer’s language.

Customers can talk to OneTwoAgent in the same widget, with the same knowledge, account context and handoff. Speech is detected automatically and Voice answers out loud in 40+ languages; chat replies in any language the customer writes in.

Voice, files and screenshots
Starter
50
Core
200
Growth
500
Scale
1,500

Voice minutes are included in paid plans. Minutes per month.

A receipt that doesn’t grow with your success.

Four flat monthly plans. Each includes AI conversations, Voice minutes and your whole team.

  • STARTER

    OneTwoAgent · monthly

    AI conversations100
    Voice minutes50
    TeammatesUnlimited
    Account lookupsIncluded
    Per-seat fees$0
    Per-resolution fees$0
    TOTAL / MONTH$19
    Start free

  • CORE

    OneTwoAgent · monthly

    AI conversations500
    Voice minutes200
    TeammatesUnlimited
    Account lookupsIncluded
    Per-seat fees$0
    Per-resolution fees$0
    TOTAL / MONTH$49
    Start free
  • MOST TEAMS

    GROWTH

    OneTwoAgent · monthly

    AI conversations1,500
    Voice minutes500
    TeammatesUnlimited
    Account lookupsIncluded
    Advanced supportIncl.
    Per-seat fees$0
    Per-resolution fees$0
    TOTAL / MONTH$99
    Start free

  • SCALE

    OneTwoAgent · monthly

    AI conversations5,000
    Voice minutes1,500
    TeammatesUnlimited
    Account lookupsIncluded
    Advanced supportIncl.
    Custom implementation supportIncl.
    Per-seat fees$0
    Per-resolution fees$0
    TOTAL / MONTH$249
    Start free

14-day free trial: 50 AI conversations, no card required. Voice starts with a paid plan.

One AI conversation covers up to 10 AI replies. Messages your teammates send don’t use AI conversations.

Full pricing

When usage-based billing can still cost less

Very low AI volume

If AI handles only a handful of conversations a month, a usage-based bill can come in under a monthly plan. Check against a real month of your conversations.

Support over the phone

OneTwoAgent Voice runs in your website widget. If you need an AI agent on a phone line, compare phone offerings separately.

Questions

Does OneTwoAgent charge per resolution or per outcome?

No. OneTwoAgent has flat monthly plans ($19, $49, $99 or $249) with an allowance of AI conversations and Voice minutes. There are no per-resolution, per-outcome or per-seat fees.

Is AI usage unlimited?

No. Each plan includes a monthly allowance: 100 AI conversations on Starter, 500 AI conversations on Core, 1,500 AI conversations on Growth, 5,000 AI conversations on Scale. Teammates are unlimited on every plan.

What counts as an AI conversation?

One AI conversation covers up to 10 AI replies in a customer conversation, whatever the result — answered, handed to your team or neither. Messages your teammates send don’t use AI conversations.

Is a resolution the same as an AI conversation?

No. Help Scout charges $0.75 when AI Answers responded and the customer didn’t ask for more help, once per session. Fin charges $0.99 per outcome — a resolution, procedure handoff, disqualification or self-serve routing — at most once per conversation. A OneTwoAgent AI conversation is counted whatever the result. Compare them on your own conversations, not unit for unit.

Do account lookups cost extra?

No. Reading the signed-in customer’s account context and making scoped fresh lookups to your backend don’t add a charge.

What happens when a teammate takes over?

Any teammate can take over or assign the conversation from the shared inbox and reply directly. The AI stays silent until someone clicks Resume AI. Teammates are unlimited and their replies don’t use AI conversations.

How much engineering work is setup?

Run `npx -y @onetwoagent/cli@latest init --browser` in your app and approve it in the browser, then give your coding agent the prompt from Install & Connect. The agent uses the installed OneTwoAgent skill to add the widget, signed-in identity and account data, deploys, and verifies production with OneTwoAgent doctor. The widget alone is a single script tag.

How do I compare costs at my volume?

Take a real month of conversations and count, separately: AI-handled conversations, conversations that would end as billable resolutions or outcomes, teammates who need seats, and Voice minutes. For Intercom seats plus Fin, the Intercom cost calculator does the arithmetic with sources.

Does OneTwoAgent reply in my customer’s language?

Yes. Chat replies in any language the customer writes in. In Voice, speech is detected automatically and Voice answers out loud in 40+ languages.

See OneTwoAgent answer your customers.

Add your website and watch it answer from your docs. Connect signed-in customers when you’re ready. 14-day free trial with 50 AI conversations, no card required.

Compare plans