Move from Intercom without starting over.
Bring your Intercom Help Center into OneTwoAgent, test the AI on your SaaS while Intercom keeps running, then add signed-in customer context and fresh backend lookups when you’re ready.
14-day free trial · 50 AI conversations · no card · then Knowledge → Switch from Intercom
Switch from Intercom
Public Help Center
help.tallyworks.com
- Scan
- Select
- Import
- Readiness
86articles · 7 collections
86ready to answer
Then add
- + Signed-in customers
- + Account context
- + Fresh lookups
Example Help Center. No Intercom login or token.
What moves, exactly.
The importer reads your public Help Center the way a visitor does — paste its address; no Intercom login or API token.
MovesMoves differentlyStays in Intercom
migration manifest · help.tallyworks.com
- MovesPublic Help Center articlesKnowledge sources — one per articleCustom domains and intercom.help addresses. You pick the articles after a scan.
- MovesArticle textIndexed, searchable support contentA page counts as ready only when all of its text is indexed.
- MovesArticle URLsKept as each source’s addressRefresh any source from Knowledge to pull later edits.
- Moves differentlyCollectionsUsed to find articlesCollections aren’t recreated as folders; their articles are imported individually.
- Moves differentlyLanguage versionsImported from the path you enterEnter a language path such as /en/ to import that language; pages aren’t tagged by language.
- Moves differentlyLarge Help CentersUp to 300 pages per runRun the import again for the rest; pages already imported are reused.
Move the knowledge first. Change the support stack on your schedule.
Some things stay in Intercom. That’s deliberate — you don’t need a big-bang switch.
- Private, internal and audience-restricted articles
- Add what you need as files or notes in Knowledge.
- Images, videos and file attachments
- Text is imported. Upload key files to Knowledge.
- Conversations and tickets
- History stays in Intercom; new conversations start in the OneTwoAgent inbox.
- Contacts
- Your backend identifies signed-in customers instead.
- Macros, workflows and bots
- The agent answers from knowledge and account context, and hands off to your team.
- Teammates, inboxes and reports
- Invite your team — unlimited teammates on every plan.
Run OneTwoAgent beside Intercom first.
Keep the Intercom Messenger live while you try OneTwoAgent on real questions. Nothing on your site changes until you swap the snippet.
Intercom
Messenger stays live on your site
OneTwoAgent
- 1Import Help Center
- 2Preview & Test
- 3Widget on chosen pages
- 4Signed-in customers
- 5Swap the snippet
Test before anyone sees it
Ask real support questions in Preview & Test, inside your dashboard.
Start on a few pages
Allowed Pages and Excluded Pages decide where the OneTwoAgent widget appears — say, inside your app first.
Switch when you’re sure
We never change your website. You replace the Intercom snippet wherever it’s installed, when you’re ready.
Your Help Center is only the starting point.
Your old Help Center explains how the product works. OneTwoAgent can also see what is happening to the customer asking.
- Imported Help CenterHow the product works
- + Signed-in customerIdentity token · 15 min
- + Authorized account contextplan · access · usage · jobs · integrations
- + Fresh backend lookupOne read-only section, when it matters
- + Human handoffShared inbox, full context
Why did my latest import fail?
Help Center only
Imports can fail because of unsupported date formats, missing columns or files over the size limit. See “Troubleshooting CSV imports”.
OneTwoAgent with account context
Your latest CSV import (imp_8421) failed: some dates aren’t in a supported format. Export them as YYYY-MM-DD and run it again.
- Signed in · Alex Rivera
- jobs · fresh lookup
- Help Center · Imports
The switch, step by step.
Most of it happens before your customers notice anything.
- 01
Import your Help Center
Knowledge → Switch from Intercom. Paste the address, scan, pick the articles.
scan → select → import - 02
Review what came across
The report shows what’s ready, updated, skipped or failed — retry failed pages in one click.
report · retry - 03
Try real questions
Ask the questions your team answers every day in Preview & Test.
Preview & Test - 04
Install OneTwoAgent
One script tag, or the CLI. Limit it to a few pages to start.
npx -y @onetwoagent/cli@latest init --browser - 05
Identify signed-in customers
Your server vouches for who is asking; every conversation belongs to one user and workspace.
identify(token) - 06
Connect account context
Share the facts you choose, plus a read-only lookup for current state.
saas_support_v1 · account lookup - 07
Turn on handoff and Voice
Your team works the shared inbox. Voice runs in the same widget on paid plans.
inbox · Voice
Then swap the Intercom snippet for OneTwoAgent’s — wherever it’s installed.
After Intercom: a flat monthly plan.
Unlimited teammates. AI conversations and Voice minutes included.
Starter
$19/mo
100 AI conversations
50 Voice min
Core
$49/mo
500 AI conversations
200 Voice min
Growth
$99/mo
1,500 AI conversations
500 Voice min
Scale
$249/mo
5,000 AI conversations
1,500 Voice min
Questions
Can I import my Intercom Help Center into OneTwoAgent?
Yes — your public Help Center. In OneTwoAgent go to Knowledge → Switch from Intercom, paste the Help Center address (a custom domain or an intercom.help address), scan it, choose the articles and import them. Each article becomes a searchable knowledge source. Up to 300 pages per run; run it again for the rest.
What Intercom content does OneTwoAgent import?
The text of public Help Center articles, with each article’s address kept as its source. Collections are used to find articles but aren’t recreated as folders. Private, internal and audience-restricted articles, images, videos and file attachments are not imported.
Do I need to export my Intercom Help Center first?
No. Intercom states that exporting articles from its interface isn’t supported and recommends its REST Articles API, which needs an API key (checked Oct 2, 2026). OneTwoAgent reads your public Help Center pages directly, without an Intercom login or token.
Does OneTwoAgent migrate my old Intercom conversations?
No. Conversations, tickets, contacts, macros, workflows and bots stay in Intercom. New conversations start in OneTwoAgent’s shared inbox.
Can I test OneTwoAgent before removing Intercom?
Yes. Ask real questions in Preview & Test inside your dashboard, then show the widget on chosen pages with Allowed Pages and Excluded Pages. OneTwoAgent never changes your website — you swap the Intercom snippet when you’re ready.
Do I need to recreate my support documentation?
No. Import the public Help Center you already have. Add your website, Google Drive, files or notes for anything that isn’t public, and refresh a source to pull later edits.
Can OneTwoAgent use signed-in customer account data after migration?
Yes. In the website widget, your server identifies the signed-in customer and can share a short-lived snapshot of the account facts you choose — plan, access, usage, jobs, integrations — plus a read-only lookup for current state. OneTwoAgent never connects to your database.
Can I keep my existing SaaS backend?
Yes. You keep your auth and data model. The CLI and its coding-agent skill adapt the integration to the auth you already use.
How does pricing compare after switching from Intercom?
OneTwoAgent is a flat monthly plan with unlimited teammates and included AI conversations and Voice minutes. Intercom bills Full seats plus Fin outcomes; the cost calculator compares your own setup, with sources.
Does OneTwoAgent replace Fin or the whole Intercom helpdesk?
It can replace both for SaaS support: an AI agent that answers first, plus a shared inbox where your team takes over across your website, WhatsApp, Instagram and Telegram. If you rely on Intercom features such as workflows, SLAs or multiple team inboxes, compare first — those don’t move.
Bring your Help Center. Keep Intercom until you’re sure.
Import your public Help Center, test on real questions, then switch on your schedule. 14-day free trial · 50 AI conversations · no card.