A Crisp alternative for SaaS support
Your whole support team. One plan.
AI-first support that knows your product and the signed-in customer’s account, with every teammate included. From $19 a month.
14-day free trial · 50 AI conversations · no card
- Alex RiveraGetting this since this morning
- Sam K.Can I export reports to PDF?
- nora.studioIs there a yearly plan?
- TomThanks, that fixed it
The short answer
OneTwoAgent is a Crisp alternative for SaaS support built around the signed-in customer: AI answers from your product knowledge and the account data your backend authorizes, and any teammate can take over. Every plan — $19, $49, $99 or $249 a month — includes unlimited teammates.
Crisp is a customer support suite priced per workspace, with Hugo as its AI agent. Its plans include 4, 10 or 20+ agents and $5, $25 or $75 of AI credits a month.
Add your whole team.
Crisp plans include a set number of agents. OneTwoAgent plans don’t count teammates.
Crisp
Essentials
$95/ month
OneTwoAgent
Unlimited teammates on every plan. Pick the plan by AI conversations.
from$19/ month
Crisp’s Mini includes 4 agents and Essentials 10. Extra agents are $10 a month each on Plus (20 included); Crisp’s pricing lists none on the other plans.
Crisp’s Free plan (2 seats) has no AI agent, so the quote starts at Mini. AI usage is separate on both sides: Crisp AI credits, OneTwoAgent AI conversations.
AI usage you can count.
Both plans include AI. They count it differently.
Crisp
AI credits, in dollars
- Mini$5
- Essentials$25
- Plus$75
A monthly credit amount drawn down as Hugo works.
OneTwoAgent
AI conversations
- Starter100
- Core500
- Growth1,500
- Scale5,000
Each AI conversation covers up to 10 AI replies, whatever the result. Voice minutes included: 50 / 200 / 500 / 1,500.
A Crisp AI credit and a OneTwoAgent AI conversation are different units; compare at your own volume.
Built around the signed-in customer.
The agent knows who is asking and reads only the account data your backend authorizes: a signed snapshot, then fresh read-only lookups — up to 8 support views you define. Your backend stays in control.
Crisp’s Hugo can be extended with custom tools and data sources through MCP, on Essentials and up.
Hand the integration to the coding agent you already use.
Onboarding builds the agent from your website and styles the widget. One command then connects your app; your coding agent wires sign-in and the account endpoint, and OneTwoAgent doctor verifies production.
Integrate OneTwoAgent fully into this app and deploy it. Use the installed OneTwoAgent skill and finish by verifying production
- Reads the OneTwoAgent skill
- Adds the widget
- Connects your existing sign-in
- Builds a read-only account endpoint
- Deploys
$ npx -y @onetwoagent/cli@latest doctor --json
Verified on production
Paste into Claude Code, Codex, Cursor or another coding agent
Run `npx -y @onetwoagent/cli@latest init --browser`, then: Integrate OneTwoAgent fully into this app and deploy it. Use the installed OneTwoAgent skill and finish by verifying production.
OneTwoAgent and Crisp, side by side
- Pricing
- CrispPer workspace: Free $0, Mini $45, Essentials $95, Plus $295 a month.
- OneTwoAgent$19, $49, $99 or $249 a month.
- Teammates
- Crisp2 / 4 / 10 / 20+ agents by plan; extra agents $10 a month on Plus.
- OneTwoAgentUnlimited on every plan.
- AI included
- CrispAI credits: $0 / $5 / $25 / $75 a month; AI agent from Mini.
- OneTwoAgent100 / 500 / 1,500 / 5,000 AI conversations a month, up to 10 AI replies each.
- Account data
- CrispHugo connects to your systems through MCP tools and data sources (Essentials and up); the chat SDK has identity verification.
- OneTwoAgentSigned-in identity, a signed account snapshot and scoped read-only lookups your backend rechecks.
- Setup
- CrispChat widget and SDKs; developer APIs on every plan.
- OneTwoAgentOnboarding builds the agent; one CLI command and your coding agent connect the app; doctor verifies production.
- Voice
- CrispPhone and audio or video chat from Essentials.
- OneTwoAgentVoice in the website widget, 50 / 200 / 500 / 1,500 minutes a month on paid plans.
- Free option
- CrispA Free plan with 2 seats and no AI agent; 14-day trial of any plan.
- OneTwoAgentA 14-day free trial with 50 AI conversations.
Crisp facts from its official pricing page and developer docs, checked Oct 4, 2026. Prices in USD as listed per month. Crisp pricing · Hugo developer guides (Crisp Docs)
Choose based on how your support works.
OneTwoAgent is built for
- Support inside your SaaS product
- A whole team, never counted
- Answers that depend on the customer’s account
- Engineers who use coding agents
- AI usage counted in conversations
If you run Crisp today, account for:
- Channels and inboxes you run in Crisp, such as email and phone
- Help center articles and workflows you want to keep
- Hugo tools and MCP connections you rely on
OneTwoAgent has no Crisp import. Add your docs or website as knowledge and run it beside Crisp on one in-app scenario first.
Questions
Is OneTwoAgent a good Crisp alternative for SaaS?
Yes — especially when your support happens inside a SaaS product and answers depend on who the customer is and what is in their account. OneTwoAgent answers from your product knowledge, recognizes the signed-in customer, reads authorized account data, lets any teammate take over, and includes unlimited teammates on every plan ($19, $49, $99 or $249 a month).
How does team pricing compare with Crisp?
Crisp prices per workspace with 4 agents on Mini ($45), 10 on Essentials ($95) and 20 on Plus ($295), with extra agents at $10 a month on Plus. OneTwoAgent plans include unlimited teammates; you choose the plan by AI conversations.
Are Crisp AI credits the same as OneTwoAgent AI conversations?
No. Crisp includes a dollar amount of AI credits each month ($0, $5, $25, $75 by plan). OneTwoAgent includes a number of AI conversations (100 / 500 / 1,500 / 5,000), each covering up to 10 AI replies. The units differ, so compare at your own volume.
Can Crisp’s AI use account data?
Crisp documents that Hugo can be extended with custom tools and data sources through MCP to reach internal systems. OneTwoAgent’s account context is a fixed contract: your server vouches for the signed-in customer, sends a short-lived signed snapshot, and answers read-only lookups — subscription, access, usage, jobs, integrations plus up to 8 support views — rechecking the session each time.
How is OneTwoAgent set up?
Onboarding imports your website into the agent’s knowledge and styles the widget. Then run `npx -y @onetwoagent/cli@latest init --browser` in your app, approve it in the browser, and give your coding agent the prompt; it uses the installed OneTwoAgent skill and finishes with OneTwoAgent doctor. The widget alone is a single script tag.
Can I import my Crisp data?
There is no Crisp import in OneTwoAgent. Add your help center or website as knowledge, connect your app, and run OneTwoAgent beside Crisp on a real in-app scenario.
Bring your whole team.
Add your docs, connect a signed-in test customer and see the answer — and how your team takes over. 14-day free trial with 50 AI conversations, no card required.