With the Intercom helpdesk you pay for two things: a Full seat for every teammate who replies ($29 to $132 a month, billed annually) and $0.99 for each Fin outcome, at most one per conversation. Fin on another helpdesk has no seats: a $49 monthly base plan includes 50 outcomes, then $0.99 each.
Prices read from Intercom’s official pages on Oct 10, 2026. Published by OneTwoAgent, which makes an alternative to Fin.
$582a month
3 Full seats
3 × $29 = $87
Essential, billed annually. One for every teammate who replies.
500 Fin outcomes
500 × $0.99 = $495
Resolutions and Procedure handoffs, at most one per conversation.
Not in this bill
Add-ons · channel usage
Copilot, Pro, SMS, WhatsApp and phone are separate lines.
Two configurations, two formulas. Which one applies depends on where your team answers customers.
A
bill=Full seats × seat price$29–$132 a seat+Fin outcomes × $0.99one per conversation at most+Add-ons and channel usageonly if you use them
Seats are a fixed monthly line for the people on your team. Outcomes are usage: they rise and fall with how many conversations Fin finishes.
B
bill=$49 base planincludes 50 outcomes+(outcomes − 50) × $0.99after the first 50
For teams on Salesforce, HubSpot, Freshdesk or another helpdesk. No Intercom seats; Fin hands off inside the helpdesk you already pay for. Below the 50 included outcomes the bill stays at $49.
| Plan | Billed annually | Billed monthly | Free Lite seats |
|---|---|---|---|
| Essential | $29 | $39 | None |
| Advanced | $85 | $99 | 20 |
| Expert | $132 | $139 | 50 |
Sources: Fin and Intercom plans explained (Intercom Help) · Fin pricing: Outcomes (Fin Help Center) · Seats (Intercom Help)
Fin charges when a conversation ends in a result, once per conversation however many questions it took. How the conversation ends decides the charge.
The customer says the answer helped
$0.99
Resolution, confirmed · “Ok thanks”, “That helped”.
The customer leaves after Fin’s answer without asking for more help
$0.99
Resolution, assumed · Counts even if they leave unhappy. With Fin on another helpdesk, after 24 hours without a reply.
A Procedure you configured ends in a handoff to a person or workflow
$0.99
Procedure handoff · The handoff itself is the billed outcome.
A teammate joins after Fin answered, and the customer never asked for help
$0.99
Resolution · Treated as resolved.
Fin for Sales disqualifies a prospect, or routes one to self-serve
$0.99
Disqualification or self-serve routing · Self-serve routing is marked in the playbook.
Fin for Sales qualifies a prospect and routes them to your team
$9.99
Qualification · For example, book a call or start a trial.
The customer asks for a person, or Fin escalates on frustration
$0
Escalated · Default escalation and workspace escalation rules are free.
Fin can’t answer from your content and a teammate replies
$0
Not resolved · Not a resolution.
Fin asks a clarifying question and the conversation times out
$0
Abandoned · Fin’s last message was a question, not an answer.
A Procedure fails, the message is spam, or the customer leaves before any answer
$0
Escalated, spam or abandoned · No outcome happened.
A resolved conversation is reopened for more help
refunded
Deducted · The earlier charge is deducted, even in a later billing period.
When a Procedure you configured ends by handing the conversation to a person or a workflow, that handoff is a $0.99 outcome. When Fin hands over because the customer asked for a person, showed frustration or met a workspace escalation rule, there’s no charge. Where you put a handoff, inside a Procedure or in escalation rules, changes the bill.
This pricing covers Fin over chat and email. Fin Voice is sold through sales; intercom.com/pricing lists $1.99 per voice outcome.
Sources: Fin AI Agent outcomes (Intercom Help Center) · Fin pricing: Outcomes (Fin Help Center)
Fin itself is on every plan. What changes from plan to plan is the helpdesk around it.
| Feature | Essential | Advanced | Expert | Your own helpdesk |
|---|---|---|---|---|
| Fin AI Agent over chat and email | Included | Included | Included | Included |
| Data connectors (API and MCP) | Included | Included | Included | Actions on external systems |
| Procedures | Included | Included | Included | Not stated |
| Fin for Sales and Fin for Ecommerce | Included | Included | Included | Not included |
| Messenger, shared inbox and ticketing | Included | Included | Included | Your helpdesk |
| Public Help Center | Included | Included | Included | Your helpdesk |
| Workflows | Not included | Included | Included | Your helpdesk |
| Multilingual and private Help Center | Not included | Included | Included | Your helpdesk |
| Multiple team inboxes, round robin | Not included | Included | Included | Your helpdesk |
| Salesforce integration, custom reports | Not included | Included | Included | Your helpdesk |
| SSO, HIPAA, SLAs, multibrand | Not included | Not included | Included | Your helpdesk |
| Free Lite seats | None | 20 | 50 | No seats |
Procedures are generally available; the official pages name no plan requirement for them. “Your helpdesk” means the feature comes from the helpdesk you keep, not from Fin.
Sources: Fin and Intercom plans explained (Intercom Help) · Add your content for Fin AI Agent (Intercom Help) · Data connectors FAQs (Intercom Help) · Fin Procedures FAQs (Intercom Help) · Fin pricing
Outcomes set the slope. Seats set the floor. Everything else is its own line.
Fin outcomes per month · Essential seats billed annually
Fin outcomes
+$0.99 each
Every resolved or handed-off conversation. Fin for Sales qualifications are $9.99.
Full seats
+$29 to $132
Per teammate who replies, billed annually; $39 to $139 billed monthly.
Plan upgrade
$85 a seat
Workflows, multiple inboxes and the multilingual Help Center start on Advanced.
Copilot
+$29 an agent
Billed annually ($35 monthly). 10 conversations a month free per agent.
Pro
from $100 a month
Conversation analysis and Operator, per workspace.
Proactive Support Plus
$99 a month
500 outbound messages, then per message.
Channels
usage-based
Email campaigns, SMS, WhatsApp, Phone: pay-as-you-go.
Fin Voice
$1.99 a voice outcome
Through sales, not self-serve.
Sources: Intercom pricing · Intercom pricing calculator
Two hypothetical months at list prices. No customer data: change any input in the calculator.
Assumes: 3 teammates reply to customers; 500 conversations end in a billable outcome; Essential plan, billed annually; no add-ons or paid channels.
| Line | Quantity × price | Amount |
|---|---|---|
| Essential Full seats | 3 × $29 | $87 |
| Fin outcomes | 500 × $0.99 | $495 |
| Add-ons and channel usage | not used | $0 |
Assumes: Fin runs on Salesforce, HubSpot or another helpdesk; 500 conversations end in a billable outcome; helpdesk seats are billed by that vendor.
| Line | Quantity × price | Amount |
|---|---|---|
| Base plan, includes 50 outcomes | 1 × $49 | $49 |
| Additional outcomes | 450 × $0.99 | $445.50 |
| Fin outcomes a month | A: Intercom helpdesk, 3 seats | B: your own helpdesk |
|---|---|---|
| 250 | $334.50 | $247 |
| 500 | $582 | $494.50 |
| 1,000 | $1,077 | $989.50 |
| 2,000 | $2,067 | $1,979.50 |
An outcome is a conversation that ends in a billable result, not every conversation. How many you get depends on how often Fin resolves or completes a Procedure.
OneTwoAgent isn’t a Fin plug-in for the Intercom inbox. It brings its own shared inbox, so it replaces both lines at once: your team, channels and Help Center content move to it. A public Intercom Help Center can be imported.
Today, example A
$582
Seats plus outcomes.
Replace Fin only
$87 + AI
The seat line stays with Intercom; only the AI line changes.
Replace the stack
$99
OneTwoAgent Growth: 1,500 AI conversations, unlimited teammates, flat.
Fin outcomes and OneTwoAgent AI conversations are different billing units: one AI conversation covers up to 10 AI replies, whatever the result. This compares list prices, not equal work.
The calculator uses the same prices and formulas as this page. Set your seats, plan, billing cadence and Fin outcomes, then compare a OneTwoAgent plan picked by AI conversations, not by outcomes.
1,500 AI conversations · 500 Voice minutes · unlimited teammates
Fin outcomes and OneTwoAgent AI conversations are different billing units: one AI conversation covers up to 10 AI replies, whatever the result. This compares list prices, not equal work.
$0.99 per outcome. With the Intercom helpdesk you also pay per Full seat: $29, $85 or $132 a month billed annually ($39, $99 or $139 monthly). With your own helpdesk, a $49 monthly base plan includes 50 outcomes. 3 Essential seats and 500 outcomes come to $582 a month.
Fin is billed per outcome rather than per seat or per message: a conversation that ends in a resolution, a configured Procedure handoff, or a Fin for Sales routing. It costs $0.99 (qualifications $9.99), at most once per conversation. Escalations, failed Procedures and abandoned conversations aren’t billed.
Only when a Procedure you configured ends in that handoff; then it’s a $0.99 Procedure handoff. If the customer asks for a person, shows frustration or meets a workspace escalation rule, the escalation is free.
No. Lite seats are free: 20 come with Advanced and 50 with Expert; Essential has none. They can’t reply to customers, so everyone who answers needs a Full seat.
Yes. Fin works with Salesforce, HubSpot, Freshdesk and other helpdesks for $0.99 per outcome with no Intercom seats, on a $49 monthly base plan that includes 50 outcomes. Fin for Sales and Fin for Ecommerce need an Intercom plan.
Read on Oct 10, 2026. Prices and plans change; your quote is the final word.
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