Intercom pricing, calculated.
Intercom charges for every Full seat — from $29 a month on Essential, billed annually — plus $0.99 for each Fin AI Agent outcome, at most one per conversation. Pick a plan, set your team and Fin volume, and compare the monthly bill with OneTwoAgent.
- Essential, billed annually
- $29
- per Full seat a month
- Annual commitment
- $348
- per Full seat a year
- Essential, billed monthly
- $39
- per Full seat a month
Annual billing commits to the seat price × 12 months × Full seats; Fin outcomes are billed separately, where used. OneTwoAgent plans are billed monthly, with no annual plan required and unlimited teammates.
Fin sales qualifications ($9.99), add-ons such as Copilot and usage-based channels like phone, SMS and WhatsApp are billed separately. This models list prices; it isn’t a quote.
Pricing verified Oct 8, 2026How this is calculated
On your current helpdesk Fin has no seat costs — unlimited teammates. Your existing helpdesk’s own pricing isn’t included.
OneTwoAgent plan
Plans include 100 · 500 · 1,500 · 5,000 AI conversations a month — a different unit from Fin outcomes.
More options · 1,000 AI conversations
OneTwoAgent’s unit: one AI conversation covers up to 10 AI replies. It is not a Fin outcome — set it separately.
1,000 AI conversations fit Growth.
Fin standalone
$494.50/mo
$49 Base plan · $445.50 Additional outcomes
OneTwoAgent Growth$99/mo
$395.50/mo less with OneTwoAgent
$4,746 a year, illustrative · 5× in this example
Fin outcomes and OneTwoAgent AI conversations are different billing units. This comparison models pricing, not equivalent units of work.
Fin outcomes a month
Why the bills behave differently.
Intercom + Fin
Full seats× $29+Fin outcomes× $0.99
- Every teammate who answers customers needs a Full seat.
- Every billable outcome adds to the month.
OneTwoAgent
One plan price
- AI conversations and Voice minutes included.
- Unlimited teammates on every plan.
Your support team grows. Your seat bill doesn’t.
3 teammates
- Intercom Essential seats a month
- $87
- OneTwoAgent teammates
- $0 extra
10 teammates
- Intercom Essential seats a month
- $290
- OneTwoAgent teammates
- $0 extra
25 teammates
- Intercom Essential seats a month
- $725
- OneTwoAgent teammates
- $0 extra
Lower cost doesn’t mean docs-only support.
- Product knowledge
- Signed-in customer
- Authorized account context
- Scoped fresh backend lookup
- Human handoff
- Voice
AI customer support for SaaSAI support with account dataOneTwoAgent vs IntercomFin AI alternativeCheaper Intercom alternatives for SaaSIntercom Fin pricing and features explained
How this is calculated
The calculator applies the published list prices below to the volumes you enter. It is a pricing model, verified Oct 8, 2026, not a quote.
Fin outcomes and OneTwoAgent AI conversations are different billing units. This comparison models pricing, not equivalent units of work.
Fin with Intercom
Full seats × seat price + Fin outcomes × $0.99
Seat price per month: Essential $29 billed annually or $39 billed monthly; Advanced $85 / $99; Expert $132 / $139. At least 1 Full seat.
Default: 3 × $29 = $87; 500 × $0.99 = $495 → $582 a month.
Fin standalone (your current helpdesk)
$49 base plan, including 50 outcomes + $0.99 × each additional outcome
No seat costs. Your existing helpdesk’s pricing is separate and not included.
500 outcomes: $49 + (450 × $0.99) = $494.50 a month.
OneTwoAgent
The monthly price of the plan you choose
Starter $19 (100 AI conversations, 50 Voice minutes); Core $49 (500 AI conversations, 200 Voice minutes); Growth $99 (1,500 AI conversations, 500 Voice minutes); Scale $249 (5,000 AI conversations, 1,500 Voice minutes). Unlimited teammates on every plan. The suggested plan is the smallest that includes the AI conversations you enter — it is never derived from Fin outcomes.
Default: 1,000 AI conversations → Growth, $99 a month.
Difference and ratio
Competitor bill − OneTwoAgent plan; annual = monthly difference × 12
The ratio is the competitor bill divided by the OneTwoAgent plan price, for the inputs shown.
Default: $582 − $99 = $483 a month ($5,796 a year); 5.9×.
Included
- Intercom Full seat prices for Essential, Advanced and Expert, annual or monthly billing
- Fin outcomes at $0.99 (resolutions, procedure handoffs, self-serve routings)
- Fin standalone base plan ($49 with 50 outcomes)
- OneTwoAgent plan prices in USD per month
Not included
- Fin sales qualifications ($9.99 each), Copilot, Pro and other add-ons
- Usage-based channels such as phone, SMS and WhatsApp
- Taxes, custom or startup discounts and negotiated contracts
- Lite seats (free on Intercom) and your existing helpdesk’s pricing in standalone mode
Your actual bill may vary with your contract, volume and how conversations end.
Questions
How much does Intercom cost?
Intercom charges per Full seat each month: Essential $29, Advanced $85 or Expert $132 billed annually ($39, $99, $139 billed monthly), with at least 1 Full seat. Annual billing commits to the seat price × 12 months — $348 per Full seat a year on Essential. Fin AI Agent adds $0.99 per outcome. For 3 agents on Essential, 3 Full seats are $87 a month billed annually ($29 per seat) or $117 billed monthly ($39 per seat). With 500 Fin outcomes on top, that’s $582 a month billed annually. Add-ons and usage-based channels are extra (verified Oct 8, 2026).
How is Fin priced?
Fin costs $0.99 per billable outcome — a resolution, a configured procedure handoff or a self-serve routing — at most one per conversation. With Intercom, you also pay for Full seats. On your current helpdesk, Fin is a $49 monthly base plan that includes 50 outcomes, then $0.99 per additional outcome, with no seat costs.
Is a Fin outcome the same as a OneTwoAgent AI conversation?
No. Fin outcomes and OneTwoAgent AI conversations are different billing units. This comparison models pricing, not equivalent units of work. A OneTwoAgent AI conversation covers up to 10 AI replies, whatever the result; that’s why the calculator asks for each volume separately.
Which OneTwoAgent plan should I compare with?
The one that includes the AI conversations you expect each month. The calculator suggests the smallest plan that fits, and you can pick any plan yourself.
What does the calculator leave out?
Taxes, discounts, Fin sales qualifications, add-ons such as Copilot, usage-based channels like phone and SMS, and — in standalone mode — your existing helpdesk’s own pricing.
Can I share a calculation?
Yes. The page URL keeps your inputs, so “Copy link” reproduces the same numbers, and “Copy comparison” copies a short text summary with the verification date.
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